Privacy notice — Bespoke Oven Cleaning

Privacy Notice – Bespoke Oven Cleaning Ltd Last updated: 7 September 2026 Bespoke Oven Cleaning Ltd respects your privacy and is committed to protecting your personal information. Information we collect When you contact us or make a booking, we may collect: Your name Home address and service address Telephone number and email address Details of the cleaning service requested Appointment dates and booking history Payment and transaction information Access instructions or other information you choose to provide Messages, enquiries, reviews and feedback Photographs of appliances, where necessary and with permission Technical information collected when you use our website or booking system How we use your information We use your personal information to: Provide quotations and manage bookings Deliver our oven-cleaning services Contact you about your appointment Send booking confirmations and reminders Take and record payments Respond to enquiries or complaints Maintain business and accounting records Improve our services and booking system Send offers or marketing where you have agreed to receive them Meet our legal and regulatory responsibilities Our lawful reasons for using your information We process your information when: It is necessary to provide a quotation or fulfil your booking We must comply with a legal obligation It is in our legitimate interests to operate and improve our business You have given consent, including for optional marketing You may withdraw your marketing consent at any time. Sharing your information We may share relevant information with trusted service providers that help us operate our business, including: Our online booking-system provider Payment-processing providers Website, email and IT providers Accountants and professional advisers Cleaning operatives or subcontractors completing your booking Government bodies or law-enforcement agencies where legally required We only share information that is necessary and require service providers to protect it. We do not sell your personal information. If a service provider processes information outside the United Kingdom, we will ensure appropriate legal safeguards are in place. How long we keep your information We only retain personal information for as long as reasonably necessary: Enquiries that do not result in a booking: normally up to 12 months Booking and customer-service records: normally up to 3 years after the last service Invoices, payments and accounting records: normally 6 years, as required for tax and accounting purposes Marketing information: until you unsubscribe or withdraw consent Information may be retained for longer where necessary to deal with a complaint, legal claim or legal obligation. Keeping your information secure We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure. Your rights Depending on the circumstances, you may have the right to: Request a copy of your personal information Ask us to correct inaccurate information Ask us to delete your information Restrict or object to how we use your information Request the transfer of certain information Withdraw consent at any time Complain about how your information has been handled We do not use your information to make automated decisions that have a legal or similarly significant effect on you. Contact us Bespoke Oven Cleaning Ltd is the data controller responsible for your personal information. Address: 5 Ducketts Wharf South Street Bishop's Stortford Herts CM23 3AR Email: info@bespokeovencleaning.co.uk Telephone: 01329 729099 Website: https://bespokeovencleaning.co.uk Making a complaint Please contact us first if you have any concerns about how we use your information. You also have the right to complain to the Information Commissioner’s Office: Website: https://ico.org.uk/make-a-complaint/ Telephone: 0303 123 1113 Changes to this notice We may update this privacy notice when our services, booking system or legal responsibilities change. The latest version will be published on our website or booking platform.

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